Recently, a netizen posted in a home forum that the cabinets of the brand cabinets used by the family suddenly fell off the wall, and the loss in the home was not small. Fortunately, no family members were injured. The reporter's investigation found that there are many cases in which heavy objects used for hanging on the wall, such as cabinets, suddenly fall, and the safety hazards are not limited to the hanging cabinet products. Most of these problems are related to the incomplete installation. Then, how should we avoid such dangerous accidents? After the problem occurs, who should be responsible for it, please see the reporter for you.
·Event playback
The cabinet fell down
On May 15th, netizen song.051509 posted in a large decoration forum that the cabinets of their own cabinets suddenly fell from the wall on April 28, "causing two cabinets to be disassembled and damaged, the kitchen countertops (acrylic material) ) It was smashed, all the glass and ceramic products in the cabinet were not spared, and the electric kettle and microwave oven on the counter surface were damaged. Fortunately, there was no one at home, my family had a 3-year-old child, if the consequences at home were unimaginable From the picture provided by the netizen, the scene was a mess, and the countertops were also seriously damaged.
According to netizens, the purchase date of the cabinet is January of 2005, and the contractual warranty period is one year, which has exceeded the warranty period. After contacting the manufacturer through the after-sales department of the store that purchased the cabinet at that time, “the main reason for the drop of the cabinet to be dropped by the site surveying manufacturer is that the hardware connecting the wall and the cabinet is detached from the cabinet. Since the long-term use of hardware has been loose, However, there is only this hardware for connecting the cabinet to the wall, and there is no other safeguard.†Finally, the manufacturer concluded that the problem was caused by the design flaws of the year, and the cabinets that have been produced have been improved.
The reporter contacted the store to buy the cabinet store, confirming that the incident that the user broke the news was true. The store said that things have been handled properly, and the manufacturers have re-installed cabinets for consumers and compensated them.
More than one case of similar events
The above events are not a single case. The reporter found another netizen posting in the same forum, which also complained about the above-mentioned brand hanging cabinets falling off. The posting time is January 4, 2012, and the installation time of the cabinet is also 2005. The original post said: "The cabinets installed by friends in 2005 suddenly fell in the middle of the night! The items in the cabinets, glass doors and other debris fell to the ground. During the day, the family still had a 7-month-old baby eating in the kitchen. It was terrible. What if it hurts people?" From the photos of the netizens provided by the netizens, the cabinets fell to the ground.
The netizen also said on the released picture that a small wallet "has no hanging point in the upper right corner, just glued", and he suspects that there are mistakes in the factory installation. According to netizens, the manufacturer agreed to re-do the hanging cabinet, but refused to pay compensation.
·Business response
Nothing is gone now.
Why are the cabinets of the same manufacturer falling off in both cases, and the production time is 2005? Is it that the products produced in this year have design and installation defects? The reporter immediately dialed the company's hotline service phone as a consumer.
The reporter asked that two accidents occurred in the cabinets produced by the company in 2005 when the cabinets fell off, and their own products were used in 2005, whether there are potential safety hazards and whether reinforcement is needed.
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