The repairman did not lock the screw and caused a traffic accident

The maintenance worker of a car repair service department did not tighten the left front wheel screw of the consumer car due to negligence of work, causing the left front wheel to fall off during the normal driving of the car, causing a traffic accident. Recently, a car-related consumer dispute case issued by the Municipal Consumer Council has once again received the attention of consumers as a typical case.

At the beginning of April 2015, the Chengjiang branch of the Meixian District Consumer Council received a complaint from the consumer manager that he had replaced the car brakes on April 8, 2015 in a car repair service department (hereinafter referred to as the auto repair department) in Chengjiang, Meixian District. The tubing, due to the negligence of the maintenance work of the auto repair department, did not tighten the left front wheel screw of the car during the installation of the wheel, causing Mr. Guan to fall off the left front wheel during the normal driving of the car, causing the vehicle to be damaged and affected. A motorcycle caused a traffic accident in which the motorcycle was damaged and the motorcycle driver was injured. The traffic police department determined that Mr. Guan was the faulty party and should be responsible for all the accidents. Mr. Guan was required to compensate the motorcycle for the medical expenses and repair expenses, etc., totaling 8,000 yuan. . To this end, Mr. Guan complained to the Consumer Council that the occurrence of the traffic accident was due to the serious dereliction of duty in the process of repairing the vehicle by the auto repair department, and the auto repair department should bear part of the liability for compensation.

On April 14, 2015, the Chengjiang branch of the Meixian District Consumer Council organized the management of Mr. Guan, the head of the auto repair department and the motorcycle driver. After patient mediation, the person in charge of the auto repair department admitted that he had negligence during the repair process and agreed to bear the corresponding responsibility for the traffic accident. According to their respective fault levels, after consultation, the auto repair department agreed to compensate 1700 yuan for this traffic accident.

The relevant staff of the Municipal Consumer Council introduced to the reporter that Article 7 of the Law of the People's Republic of China on the Protection of Consumer Rights (hereinafter referred to as “elimination of law”) stipulates that “consumers enjoy personal and property rights when purchasing and using goods and receiving services. The right to safety is not damaged. Consumers have the right to require the goods and services provided by the operators to meet the requirements for the protection of personal and property safety. In addition, Article 11 of the Consumer Law is clear, “Consumers purchase and use goods. Or if the service is damaged by personal or property, it has the right to obtain compensation according to law. The relevant staff of the Municipal Consumer Council explained that the case is on the surface of the dispute for the liability of the traffic accident, which is essentially a dispute over the quality of the vehicle maintenance service. . Operators are suspected of violating consumer safety rights. It also damages the legitimate rights and interests of third parties (motorcyclists).

To this end, the Municipal Consumer Council reminded consumers that they should choose a qualified motor vehicle maintenance enterprise to repair and maintain the motor vehicle. In addition, the Municipal Consumer Council has called for the motor vehicle maintenance industry. Due to the particularity of the motor vehicle, it is necessary to keep in mind that an un-tightened screw leads to a car accident. In the process of providing motor vehicle maintenance services, safety production must be The alarm bell rang. Motor vehicle maintenance and repair operators shall strictly abide by the motor vehicle maintenance management regulations, strengthen the business skills training of employees, and strengthen safety education and professional ethics education.

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