Over the past few years, consumer associations have received a growing number of complaints about the rural renovation market. After conducting investigations, it was found that most of these complaints fall into six main categories:
First, many consumers fail to sign formal contracts before starting their home renovations. This leaves them in a weak position when disputes arise, as they lack legal evidence to protect their rights. According to surveys, at least 90% of farmers are unaware or do not understand the importance of signing a contract with the renovation team. Most rely on verbal agreements, which make it hard to hold the contractors accountable for poor quality or cost overruns.
Second, many renovation teams are unreliable, and the quality of work is often inconsistent. Most of the workers involved in rural home projects are temporary laborers who lack proper training. They rely on personal experience rather than industry standards, leading to substandard results that can be difficult to fix later.
Third, farmers often lack knowledge about renovation processes and are unable to properly monitor the quality of the work. Without proper understanding, they cannot enforce quality requirements, leaving room for unscrupulous workers to cut corners. Once the project is completed, it's often too late to seek repairs, and finding someone to fix the issues becomes a challenge.
Fourth, some renovation teams take advantage of farmers' lack of knowledge by recommending low-quality materials to earn commissions. Many farmers don't know what materials to choose, so they rely on the contractors’ suggestions. Unfortunately, this can lead to the use of inferior products that compromise the overall quality of the renovation.
Fifth, renovation costs often exceed initial budgets. Farmers may plan to spend around 10,000 yuan, but as the project progresses, the scope of work tends to expand based on the contractor’s recommendations. This leads to unnecessary spending, and in some cases, the final cost more than doubles, causing financial strain on families.
Sixth, the settlement process is often unclear, making post-renovation maintenance difficult. Many farmers pay the full amount once the work is done, while others withhold part of the payment to ensure future repairs. However, regardless of the method used, resolving issues after the fact remains a major challenge.
The rural renovation market is plagued with numerous issues, and enforcement agencies face difficulties in regulation. Responsibility for oversight is unclear, with multiple departments such as industry and commerce, quality control, and construction having overlapping roles. As a result, supervision is often ineffective. The Consumer Association urges farmers to educate themselves about renovation practices, sign clear contracts, and carefully select reliable teams to better protect their rights and interests.
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