Over the past few years, consumer associations have received an increasing number of complaints about the rural renovation market. After conducting investigations, it was found that these complaints mainly fall into six key categories:
First, many consumers fail to sign formal contracts with renovation teams. As a result, when disputes arise, they struggle to protect their rights legally. According to surveys, at least 90% of farmers are unaware or don't understand the importance of signing a contract. Most rely on verbal agreements, which leave them without solid evidence if issues like poor quality or excessive costs occur.
Second, many renovation teams lack reliability and expertise. The majority of workers involved in rural home improvements are temporary craftsmen who haven’t received proper training. They often rely on personal experience rather than professional standards, leading to inconsistent and unreliable work.
Third, most farmers lack knowledge about renovation and are unable to properly monitor the quality of the work. Without understanding the industry standards, they can’t effectively oversee the process, leaving room for contractors to cut corners. Once the project is completed, it’s often too late to seek repairs or hold anyone accountable.
Fourth, some renovation teams take advantage of farmers’ lack of knowledge by recommending low-quality materials in exchange for commissions. Many farmers end up purchasing materials based on the decorators' suggestions, even though they don’t know what to choose. This results in substandard work and hidden costs.
Fifth, renovation costs often spiral out of control. Farmers may plan to spend around 10,000 yuan, but as the project progresses, the scope of work expands under the guidance of the craftsmen. This leads to unnecessary expenses, with some families spending more than double their original budget, leaving them financially strained.
Sixth, payment and post-repair processes are often unregulated. Many farmers pay the full amount once the work is done, while others withhold part of the payment to ensure future maintenance. However, regardless of the method, addressing problems after the fact remains a challenge.
The rural renovation market is riddled with issues, and it's difficult for regulatory agencies to keep up. Multiple departments—such as commerce, quality inspection, and construction—are responsible for oversight, but coordination is lacking. To protect themselves, the Consumer Association advises farmers to educate themselves on renovation basics, sign clear contracts, and carefully select reliable teams before starting any project.
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